Refund policy

1. Grounds for a refund

The User may request a refund if the service was not delivered for technical reasons on the Service's side, namely: the server was not issued within 48 hours of payment being confirmed, or the server that was issued does not work through the Service's fault and the problem has not been fixed within 48 hours of the User reporting it.

If the User changed their mind, picked the wrong mode or rental period, or in other similar cases unrelated to the service actually working, no refund is made: the service is delivered automatically and is considered performed from the moment access to the server is issued.

2. Where the money goes

Refunds are paid to the same payment details the User paid from. Transfers to any other card, account or wallet are not made.

3. Deadline for submitting a claim

A refund claim must be submitted within 14 calendar days of the payment date. Claims submitted after that period are not accepted.

4. Reviewing the claim

A claim is reviewed within 24 hours of being submitted. If details from the payment provider are needed to verify it, the review may be extended to 3 business days – the User is notified of the extension in the reply to their enquiry.

5. Refund period

If the claim is approved, the refund is issued within 72 hours of the decision. The time it takes for the money to appear depends on the User's bank or payment provider and may take up to 5 business days.

6. How to submit a claim

There are two ways to submit a claim: through the ticket system in your dashboard on the website, or by email at support@cs2server.store.

In your claim, state the date and amount of the payment, the payment reference or your SteamID, and describe the problem. This speeds up verification and shortens the review.