User agreement

1. Definitions

Service – the cs2server.store website and all of its features. User – a person using the Service. Services – game server rental, access to SkinChanger and other paid features. Balance – the User's internal account in Russian roubles used to pay for the Services.

2. Sign-in and account

2.1. Sign-in is performed through Steam. No separate password registration is required; your Steam password is never passed to the Service and is not stored.

2.2. The User is responsible for keeping their Steam account secure. Actions performed in the dashboard after sign-in are deemed performed by the User.

2.3. The Service may be used by persons with the legal capacity to enter into a contract. By paying for the Services the User confirms that they act lawfully and dispose of their own funds.

3. Services

3.1. The Service provides temporary use of a Counter-Strike 2 game server of the selected mode and term. Access is issued automatically after payment: the User receives the address, port and connection password.

3.2. Access is partial – for playing: connecting, changing the map and in-game commands from the menu. Server files, FTP, RCON and the hosting console are not provided.

3.3. Terms of the rental service, including payment procedure and liability, are additionally described in the Public offer.

4. Prices, payment and balance

4.1. Current prices and plan contents are shown on the Service pages. The price depends on the selected mode, slot count and rental term.

4.2. Payment is made in advance through the connected payment providers. Settlement currency is the Russian rouble.

4.3. Topped-up funds are credited to the internal balance and may be spent only on the Services. The balance is not an electronic means of payment, bears no interest and cannot be withdrawn to cards, accounts or wallets. A refund is possible solely under the Refund policy.

4.4. A Service is deemed rendered once access to the rented server has been granted.

5. Rules of use

The User must not:
– use the Service or rented servers for actions violating applicable law;
– breach the Steam Subscriber Agreement and Valve rules;
– place offensive, prohibited or malicious content on the server;
– attempt to gain unauthorised access to the Service infrastructure, disrupt its operation or create excessive load with automated requests;
– resell access to the rented server to third parties without the Service's consent.

6. Suspension and termination

In case of a breach of section 5 the Service may suspend or terminate the Services. For serious breaches, funds for the remaining rental period are not refunded. The User is notified of the reason through the ticket system or by email.

7. Liability

7.1. The Service makes reasonable efforts to keep everything running, but does not guarantee the absence of technical failures caused by game updates, third-party services or force majeure.

7.2. After major Counter-Strike 2 updates a server may be temporarily unavailable until plugins and modes are restored. Downtime is compensated by extending the rental term.

7.3. The Service is not liable for the User's actions on the rented server or for the content they place there.

8. Personal data

The data processed, the purposes of processing and the User's rights are described in the Privacy policy published on the site as a separate document.

9. Changes

The Service may amend this Agreement. A new version is published on this page with its date. Continued use of the Service after publication means acceptance of the changes.

10. Support and contacts

Requests are accepted through the ticket system in the dashboard and by email at support@cs2server.store. Response time is up to 24 hours.